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CYBERSECURITY TIPS

At KY Mountain Hostel Arinsal, the safety and trust of our customers are our priority. For this reason, we work continuously to guarantee the security of our communications and the protection of the information you entrust to us. In recent months, there has been an increase in phishing campaigns targeting the tourism and hotel sector. This type of fraud consists of sending emails, SMS, calls, or messages that appear to come from a hotel establishment with the aim of obtaining personal data, bank details, or making fraudulent charges. For this reason, we want to remind you of some simple security recommendations.

KY Mountain Hostel Arinsal never:
- Contacts its customers via WhatsApp or SMS to request payments.
- Requests urgent payments, bank transfers, or credit card details through unofficial channels.
- Requests passwords, verification codes, or any other confidential information.

If you receive a suspicious communication:
- Do not respond to the message.
- Do not make any payment or provide personal or bank information.
- Do not access links or download attachments.
- Verify any request through our official contact channels.
- Inform us immediately of any attempted fraud or suspicious communication.



In these types of fraudulent campaigns, cybercriminals may use information related to your booking, such as your name, the dates of stay, or the name of the hostel, in order to give the appearance of authenticity to their communications.
For this reason, we recommend that you always verify any request that raises doubts before taking any action. If you receive a communication that appears to come from KY Mountain Hostel Arinsal and you have any suspicion regarding its authenticity, please contact us exclusively through our official channels.

Email:
Reception KY Mountain Hostel Arinsal info@kyhostel.com

We appreciate your trust and cooperation.
The KY Mountain Hostel Arinsal team
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